Article Links Introduction | Activating Notifications | Sample Notifications |
INTRODUCTION
Notifications are emails the system sends based on certain events. The Contractor LMS includes 4 notifications that can alert your learners of the following events:
Note: Notifications are sent via email. Users must have an email address added to their user record to receive the notification.
- New User Notification: Provided immediately following user registration and provides the user with the URL to the Contractor LMS and their user name and password
- Password Reset Notification: Provided immediately when the user clicks the "I forgot my password" link on the Landing Page
- Automated Email Report Notification: This email is sent when you set up a recurring email for completion reports. The email provides the completion report as an attachment.
- Training Due Notification: Provides a notification to the user that their training has expired and it is time to complete it again. This is sent based on the number of days you set prior to the completion status expiration date.
ACTIVATING NOTIFICATIONS
You can ask our support team to activate any of the four notifications described above. Notifications can be customized as follows:
- Edit the Subject line
- Edit and add existing content in the body of the email
- Add a greeting
- Add pre-defined placeholders (tokens) that pre-fill Convergence LMS Data. Tokens are denoted {Username} in brackets.
- Provide your help desk, LMS Administrator, or instructor contact information
- Replace Convergence Training with your company name
Follow these steps to customize and activate notifications:
- Complete the email template by copying and pasting the contents into an email. Customize any of the content you want and delete any of the notifications you do not want activated and send to our support team at support@convergencetraining.com.
- Customize any of the content you want and delete any of the notifications you do not want activated. Be careful not to delete or change any of the {bracketed} items denoted in blue. Those items match data in our database when the notification is run and replace the word in the brackets with data contained in our data base.
- Send to our support team at support@convergencetraining.com.
- They will let you know when the notifications are activated and reflect your customization options.
SAMPLE NOTIFICATIONS
Click on the links to view a description and sample language for each notification: New User | Password Reset | Email Report | Training Due |
New User Notification
Description: Informs a new user that a user account has been set up in the Convergence LMS.
Subject: Company Name - LMS Training Notice
Body:
Hello {NaturalName},
A new account in the Company Name Learning Management System (LMS) has been created for your by {CreaterName}. The LMS includes a list of training that has been assigned to you. You can also complete much of your training through the LMS.
To open the LMS, click this link: {LMSUrl}
The LMS may require that you use a username and password. If so, use the credentials below.
Username: {Username}
Password: {Password}
Thanks from Company Name Training!
Please do not reply to this email.
Back to Sample Notifications OR Back to top
Password Reset Notification
Description: Informs the user that their password has been reset. They will receive this notification if they click the Forgot Password link on the Landing Page (sign in screen).
Subject: Company Name - Password Reset
Body:
Company Name Password Reset
The password has been reset for {NaturalName}. You can log into the Company Name Training Server here: {LMSUrl}
The LMS may require that you use a username and password. If so, use the credentials below.
Username: {Username}
Password: {Password}
Back to Sample Notifications OR Back to top
Email Report Notification
Description: This email is sent when an LMS Administrator creates a recurring report.
Subject: Company Name - %ReportName%
Body:
Company Name Automated Email Report
Report: {ReportName}
Description: {ReportDescription}
The report should be attached to this email in one or more formats. If you are having difficulty viewing the report you can also view it at the following link(s) below
{ReportLinks}
You were sent this email by: {CreaterName}
Back to Sample Notifications OR Back to top
Training Due Notification
Description: Informs the user that assigned training is incomplete and is due soon.
Note: Administrators can use notification settings to define how many days in advance this Notification is sent.
Subject: Company Name - LMS Training Notice
Body:
This notification is intended for username: {UserName},
The due date of training you’ve been assigned in the Company Name LMS is approaching soon.
{TrainingDueDate}
To open the LMS, click this link: {LMSUrl}
Thanks from Company Name Training!
Please do not reply to this email.