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Mobile Apps: Install Apps and Register Device

Convergence Training Support
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Article Links: Introduction | Install Mobile Apps | Step 1: Register Your Device | Step 2: Registration | Step 3: Login | Step 4: Claim a Seat or Request Subscription | 

 

INTRODUCTION

To use and access the Mobile Apps on your Apple (iOS) or Android devices, you will need to install the apps and register your device. Use the steps below to install all of our mobile apps. You must register each individual app one time on the device.

Should you encounter issues, refer to Mobile Apps: Troubleshooting Problems Registering Mobile Device.

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INSTALL THE MOBILE APPS

Follow these steps to install the apps on your device:

  1. Open Apple App Store or Google Play on your device, and search for one or more of the following:
    1. Convergence Search
    2. Convergence Learn
    3. Convergence Credit
    4. Convergence Incident
  2. Download and install the desired app(s) to your device.
  3. After the app(s) have downloaded and installed, open the desired mobile app to begin the one-time registration process for each app on each desired device.

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STEP 1: REGISTER YOUR DEVICE

After downloading and installing the app, follow these steps to register your device:

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  1. When you open the app, you will see a welcome screen, where, if you swipe left, you can read about the different features of the app.
  2. Click the blue “Get Started” button at the bottom of the screen.

 

 

 

 

 

 

 


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STEP 2: REGISTRATION

Use the “Register Your Device” screen to record your device with your LMS. Select one of the following options:

  • Type the LMS URL OR
  • Scan the QR Code 

Option 1: Type the LMS URL

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  1. Type in the URL provided by your LMS administrator. Be sure to enter the URL exactly as listed; including letters and symbols, no spaces, and no space or text after the “.com”. 
    Example: https://acme.convergencetraining.com
  2. Once you have typed the URL, click the blue “Register” button in the lower right-hand corner. You will then see the login screen.

 

 

Option 2: Scan the QR Code

If you were provided a QR code by our support team or by your LMS administrator, do the following:

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  1. Click the blue “Scan” button just below the blank field. Your device will need to access the device camera.

 

 

 

 

 

 

 

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  1. Hold your device over the QR code so the camera can read the code. The device will confirm (typically with a beep) that it has read and scanned the code.

 

 

 

 

 

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  1.  Click the blue “Register” button in the lower right-hand corner. You will then see the login screen.

 

 

 

 

 

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STEP 3: LOGIN TO THE APP

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  1. Enter the same username that you use to access your LMS. The username is not case-sensitive.
  2. Enter the same password that you use to access your LMS. Passwords are case-sensitive.
  3. You can choose to keep your username and password for the next time you log in by sliding the Keep Username/Password indicator to Yes. (It will turn green.)

 

 

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STEP 4: CLAIM A SEAT OR REQUEST A SUBSCRIPTION

After logging in, you will be prompted to claim a seat or to request a subscription:

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  1. Click the OK button to continue. The Seat or Subscription prompt will appear.

 

 

 

 

 

 

 

 

 

Select one of the following options:

  • Claim a Seat
  • Request a Subscription

Claim a Seat

In most cases, you will claim a seat. The number of seats will have already been set up by our Support Team in accordance with your licensing agreement. Please contact your Sales representative to discuss your mobile app licensing if there are no seats available.

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  1. Click the Seat button.  The Seat Confirmation will appear.

 

 

 

 

 

 

 

 

 

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  1. Click the OK button on the Seat Confirmation screen.
  2. You will be returned to the login screen where you can log in to begin to use the app.

 

 

 

 

 

 

 

 

Request a Subscription

You will request a subscription when your company has not pre-paid in advance for subscription licenses. This allows you to request a subscription to directly purchase various quantities of subscription licenses for the mobile apps. Please contact your Sales representative to discuss your mobile app licensing.

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  1. Click the white Subscription button on the Seat or Subscription screen. the Subscription Needed screen will appear.

 

 

 

 

 

 

 

 

 

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  1. Click the Select button to the right of any one of the subscription options displayed on the screen.
  2. You will be prompted to enter your payment method
  3. You will be returned to the login screen where you can log in to begin to use the app.

 

 

 

 

 

 

 

 

 

 

 

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