Notifications: Sample Notifications – Convergence Training Support Center

Article Links Introduction | LMS and IMS Sample Notifications | IMS ONLY Sample Notifications |

INTRODUCTION

This article provides a list of all notifications, a description and sample language.

Please refer to the Notifications: Activate and Deactivate article for instructions for how to activate and deactivate notifications.
Note: In order for assignment related notifications to be sent out appropriately, the corresponding notification must be enabled BEFORE the assignment is created. For example, if a new assignment is created and then the administrator enables the “Training Assigned” notification; no notifications will go out related to that assignment. Only assignments created AFTER that notification has been enabled will go out.

Express LMS Users

The Express LMS is a basic feature LMS. The notification feature is not generally included with the Express LMS. Express LMS Administrators CAN use this article to identify which notifications they want enabled by contacting our support team at support@convergencetraining.com. Please contact our sales team at sales@convergencetraining.com if you are interested in upgrading to our full feature LMS.

LMS AND IMS DEFAULT NOTIFICATIONS

These notifications are listed in alphabetical order and apply to clients who have the LMS only or the LMS and IMS. Click on the links to view a description and sample language for each notification:

Class Cancelled
Class Location Changed
Completion Status Changed
Convergence Unique Registration Code Sent
Custom on Demand Notification
Email Report
Enrollment Approval Status
Enrollment Requests Pending Approval
Failed Email Report
Import Users Status

New Activity Version
New Assignment
New Assignment Notify Supervisor
New User
Open Enrollment
Password Reset
Qualification Modified
Requirement Updated
Subject Updated
Training Complete

Training Due Soon
Training Expiring
Training Overdue
Training Program Modified
Uploading Batch Files (Success/Fail)
User Assigned to Class
User Enrolled in Class
User Scheduled to Class Update
User Unassigned from Class
User Withdrawn from Class

IMS ONLY DEFAULT NOTIFICATIONS

These notifications are listed in alphabetical order and apply to clients who have the IMS ONLY. Click on the links to view a description and sample language for each notification:

Corrective Action Assigned
Corrective Action Complete
Corrective Action Overdue

Incident Investigator Assigned
Incident Pending Final Review
New Incident

Class Cancelled

Purpose: Informs the user that a class they enrolled in or have been scheduled to attend has been cancelled.

Sample Language
Subject: Convergence LMS Training Notice

Body
Cancellation - This notification is intended for username: {username}

Hello {NaturalName},

The following class session has been cancelled:

Class Name:     {CalendarActivityName}
{TopicDescription}; {TopicName}
Start: {StartDate} {StartTime}
End: {EndDate} {EndTime}
The session will take place at:
Name: {LocationName}
Description: {LocationDescription}
Address 1:    {LocationAddress1}
Address 2:   {LocationAddress2}
City:     {LocationCity}
State:    {LocationState}
Zip: {LocationZip}
Phone:   {LocationPhone}
Fax:  {LocationFax}
Country: {LocationCountry}

To remove this date from your Outlook calendar, click here: {Calendar URL}
You may also click the link and save it to your computer. Double click the downloaded file to remove from Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

Please do not reply to this email.

Class Location Changed

Purpose: Informs the user that a class they enrolled in or has changed the location of the class.

Sample Language
Subject: Convergence LMS Training Notice

Body
Location update - This notification is intended for username: {Username}

Hello {NaturalName},

The location of the following class has been updated:
Class Name:     {CalendarActivityName}
{TopicDescription}; {TopicName}
Start: {StartDate} {StartTime}
End: {EndDate} {EndTime}
The session will take place at:
Name: {LocationName}
Description: {LocationDescription}
Address 1:    {LocationAddress1}
Address 2:   {LocationAddress2}
City:     {LocationCity}
State:    {LocationState}
Zip: {LocationZip}
Phone:   {LocationPhone}
Fax:  {LocationFax}
Country: {LocationCountry}

To update your Outlook calendar, click here: {CalendarURL}
You may also click the link and save it to your computer. Double click the downloaded file to add to Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

Please do not reply to this email.

Completion Status Changed

Purpose: Informs the user that the completion status for an assigned activity has changed from complete to incomplete.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {User Name}.

Your completion status for an {ActivityDescriptor} has been changed from complete to incomplete. Go to your Training Plan and complete the {ActivityDescriptor} again.

The training you must complete again is: {ActivityName}.

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Convergence Unique Registration Code Sent

Purpose: not sure yet.

Sample Language
Subject: Convergence LMS Training Notice: Company Registration Code

Body
Hello {Team Name}

The Company Unique Registration Code in the Convergence Server Enterprise Learning Management System (LMS) has been sent by {CreatorName}.

The Company Unique Registration Code: {RegistrationCode}

To open the LMS, click this link {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email

Corrective Action Assigned (IMS ONLY)

Purpose: Notifies a User they have been assigned a corrective action to complete

Sample Language

Subject: Convergence IMS Notice: Corrective Action Assigned

Body
This notification is intended for username: {UserName}.

You have been assigned a new corrective action:

Establishment: %Establishment%
Assigned By: Test Example
Corrective Action: Test Corrective Action
Description: Test Corrective Action Description
Due Date: 01/22/2019
Priority: Normal

To open the IMS, click this link: https://imsacme.convergencetraining.com/admintraining

Thanks from Convergence Training!

Please do not reply to this email.

Corrective Action Complete (IMS ONLY)

Purpose: Notifies administrators each time an assigned corrective action for an incident has been complete.

Sample Language

Subject: Convergence IMS Notice: Corrective Action Complete

Body
This notification is intended for username: testexample

An incident corrective action has been completed:

Establishment: %Establishment%
Incident ID: #
Incident Type(s): Test Incident Type
Incident Name: Test Incident Name
Incident Description: Test Incident Description

Corrective Action: Test Corrective Action
Description: Test Corrective Action Description
Completed By: Test Example
Action Taken: Test Corrective Action Taken
Completed Date: 01/22/2019

To open the IMS, click this link: https://imsacme.convergencetraining.com/admintraining

Thanks from Convergence Training!

Please do not reply to this email.

Corrective Action Overdue (IMS ONLY)

Purpose: Notifies administrators that an assigned corrective action for an incident has become overdue.

Sample Language

Subject: Convergence IMS Notice: Corrective Action Overdue

Body
This notification is intended for username: testexample

A corrective action that has been assigned to you is overdue:

Establishment: %Establishment%
Assigned By: Test Example
Assigned On: %CorrectiveActionAssignedOnDate%
Corrective Action: Test Corrective Action
Description: Test Corrective Action Description
Due Date: 01/22/2019
Priority: Normal

To open the IMS, click this link: https://imsacme.convergencetraining.com/admintraining

Thanks from Convergence Training!

Please do not reply to this email.

Custom On-Demand Notification

Purpose: The Custom On Demand Notification is completed when an administrator clicks the Email Users button to send a one-time notification to any organization unit or group. This on-demand notification can be customized by adding content in the body, for example, contact information of the safety manager or LMS Administrator. If you are repeatedly entering the same text in the one-time notification, you could enter that content to this message and have it always display on the one-time notification.

Sample Language
Subject: Enter subject here

Body
Enter message here

Email Report

Purpose: This email is sent when an LMS Administrator creates a recurring report.

Sample Language
Subject: Convergence Report - %ReportName%

Body
Hello {ReportName}
Description: {ReportDescription}

The report should be attached to this email in one or more formats. If you are having difficulty viewing the report you can also view it at the following link(s) below.
{ReportLinks}

You were sent this email by {CreatorName}

Enrollment Approval Status

Purpose: Allows the LMS administrator to create a custom notification.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {UserName}.

The status of your elective request made on {CreationDate} for {AssignmentName} has been changed by {ModifierName} on {ModificationDate}. The request has been {ApprovalStatus}, {ModifierNote} {ActivityNote}

To open the LMS, click this link {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Enrollment Requests Pending Approval

Purpose: Informs the administrator that a user’s elective request is pending their approval.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {UserName}

The following elective requests are pending your approval:
{ElectiveNames}
To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Failed Email Report

Purpose: This email is generated when a recurring report fails to complete it's run and cannot be sent. For example, the report times out.

Sample Language
Subject: Mail Status - Convergence Report - %ReportName%

Body
Email Status: Failed
{JobName}

You were sent this email by {CreatorName}

Import Users Status

Purpose: Alerts the LMS Administrator that their data import is complete

Sample Language
Subject: Data Import Complete

Body
The data import you started on {CreationDate} {TimeZone} has finished with the following results:

{DataImportStatus}

Incident Investigator Assigned (IMS ONLY)

Purpose:Notifies selected administrator(s) they have been assigned an incident to investigate

Sample Language

Subject: Convergence IMS Notice: Incident Investigator Assigned

This notification is intended for username: testexample

You have been assigned as an incident investigator. The details are as follows:

Are you the lead investigator?: %LeadInvestigator%

Establishment: %Establishment%
Incident Type(s): Test Incident Type
Incident Description: Test Incident Description
Incident Date: %IncidentDate%
Incident Time: %IncidentTime%
Reporting User: Test Example
Place: Test Place
Place Description: Test Place Description

To open the IMS, click this link: https://imsacme.convergencetraining.com/admintraining

Thanks from Convergence Training!

Please do not reply to this email.

Incident Pending Final Review (IMS ONLY)

Purpose:Notifies administrators when the status of ALL corrective actions have been changed complete.

Sample Language

Subject: Convergence IMS Notice: Incident Pending Final Review

This notification is intended for username: testexample

The status of the following incident has been moved to pending final review:

Establishment: %Establishment%
Incident ID: %IncidentID%
Incident Type(s): Test Incident Type
Incident Description: Test Incident Description
Reporting User: Test Example
Place: Test Place
Place Description: Test Place Description

To open the IMS, click this link: https://imsacme.convergencetraining.com/admintraining

Thanks from Convergence Training!

Please do not reply to this email.

New Activity Version

Purpose: Informs the user that an assigned activity has been updated.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {Username}

An {FileTypeLongName} that was assigned to you through the {CompanyDescriptor} LMS has been updated.

{FileTypeLongName} Name: {FileName}

You can review the new {FileTypeLongName} in the LMS.
To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

New Assignment

Pupose: Informs the user that training has been assigned and is displayed on the Training Tab.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {Username}.

New training has been assigned to you through the Convergence LMS in the following:

{TrainingList}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

New Assignment Notify Supervisor

Purpose: Informs the supervisor that training has been assigned to a user

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {Username}.

New training has been assigned to you through the Convergence LMS in the following:

{TrainingList}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

New Incident (IMS ONLY)

Purpose: Notifies administrators that a new incident has been submitted.

Subject: Convergence IMS Notice New Incident

Sample Language

This notification is intended for username: testexample

A new incident has been submitted:

Establishment: %Establishment%
Incident Type(s): Test Incident Type
Incident Description: Test Incident Description
Reporting User: Test Example
Place: Test Place
Place Description: Test Place Description

%NextStepMessage%

To open the IMS, click this link: https://imsacme.convergencetraining.com/admintraining

Thanks from Convergence Training!

Please do not reply to this email.

Note: The %Next Step Message% will vary based on the selection made when setting up your establishments. Please refer to the Establishments: Add, Edit, and Delete article for further information.

New User

Purpose: Informs a new user that a user account has been set up in the Convergence LMS.

Sample Language
Subject: Convergence LMS Training Notice

Body
A new account in the Convergence Server Enterprise Leaning Management System (LMS) has been created for you by {CreatorName}. The Convergence LMS includes a list of training that has been assigned to you. You can also complete much of your training through the LMS.

To open the LMS, click this link: {LMSUrl}

The LMS may require that you use a username and password. If so, use the credentials below.
Username: {Username}
Password: {Password}

Thanks from Convergence Training!

Please do not reply to this email.

Open Enrollment

Purpose: Informs user(s) that electives have been made available to enroll on the Catalog Tab of the Convergence LMS.

Sample Language
Subject: Convergence LMS Training Notice: New %ElectiveDescriptor% Available

Body
Training has been made available for you to enroll in under My {ElectivesDescriptor} on the CatalogTab.

The following is a list of training in the {ElectivesDescriptor}:
{Trainings}

To open the LMS, Click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Password Reset

Purpose: Informs the user that their password has been reset. They will receive this notification if they click the Forgot Password link on the Landing Page (sign in screen).

Sample Language
Subject: Convergence Password Rest

Body
Convergence Password Reset

The password has been rest for {NaturalName}. You can log into the Convergence Training Server here: {LMSUrl} with the credentials below.

Username: {Username}
Password: {Password}

Qualification Modified

Purpose: Informs the user that an assigned qualification has been modified.

Sample Language
Subject: Convergence LMS Training Notice

Body
A {QualificationDescriptor} that was assigned to you through the Convergence LMS has been updated. The {QualificationDescriptor} is {QualificationName}

The {RequirementsDescriptor} in this {QualificationDescriptor} are:
{Requirements}

The {RequirementsDescriptor} listed above should be completed in:
{QualificationCompletionOrder}

To complete this {QualificationDescriptor}:
{QualificationCompletionRequirement}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Requirement Updated

Purpaose: Informs the user that an assigned requirement within a qualification has been modified.

Sample Language
Subject: Convergence LMS Training Notice

Body
A {RequirementDescriptor} that was assigned to you through the Convergence LMS has been updated. The {RequirementDescriptor} is {RequirementName}

The {ActivitiesDescriptor} in this {RequirementDescriptor} are:
{Activities}

The {ActivitiesDescriptor} listed above should be completed in:
{CompletionOrder}

To complete this {RequirementDescriptor}:
{CompletionRequirement}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Subject Updated

Purpose: Informs the user that an assigned subject within a training program has been modified.

Sample Language
Subject: Convergence LMS Training Notice

Body
A {SubjectDescriptor} that was assigned to you through the Convergence LMS has been updated. The {SubjectDescriptor} is {SubjectName}

The {ActivitiesDescriptor} in this {SubjectDescriptor} are:
{Activities}

The {ActivitiesDescriptor} listed above should be completed in:
{CompletionOrder}

To complete this {SubjectDescriptor}:
{CompletionRequirement}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email

Training Complete

Purpose: Informs the supervisor that users on the supervisor’s organization unit have completed training.
Notes: (1) This Notification is sent to the supervisor daily and includes all completion record information for any users that have completed any activities during the previous day. (2) In addition to activating this notification, you must also enter the supervisor’s email address in the “Notification Email” field on the organization unit (team, department, site, region, and group) screen. The LMS will attempt to send an email to the Notification Email address listed at the Team level. If there is no email address entered at the Team level, the LMS will attempt to send an email to the Notification Email address entered for successively larger organizational units. If the LMS cannot find an email address entered in any Notification Email field, it will not send the Training Completed Notification.

Sample Language
Subject: Convergence LMS Training Notice

Body
The following assigned training has been completed by {Username}

{ActivityName}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Training Due Soon

Purpose: Informs the user that assigned training is incomplete and is due soon.
Note: Administrators can use notification settings to define how many days in advance this Notification is sent.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {Username}.

The due date of training you’ve been assigned in the Convergence LMS is approaching soon.

{TrainingDueDate}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Training Due Soon

Purpose: Informs the user that the status of a completed activity is about to change to incomplete.
Note: Administrators can use notification settings to define how many days in advance this Notification is sent.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {Username}.

Training you have previously completed in the Convergence LMS is about to expire.

The training you may have to complete again is: {AssignmentName}

It will expire on: {TrainingExpirationDate}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Training Over Due

Description: Informs the user of any activities they have been assigned are overdue
Note: Refer to the Notifications: Activate and Deactivate article for instructions to set up the number of occurrences and the length of time the notifications will be sent.

Sample Language
Subject: Convergence LMS Training Notice

Body
This notification is intended for username: {Username}.

The training you’ve been assigned in the Convergence LMS is over due.

{ActivityNames}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Training Program Modified

Purpose: Informs the user that an assigned training program has been modified.

Sample Language
Subject: Convergence LMS Training Notice

Body
A {TrainingProgramDescriptor} that was assigned to you through the Convergence LMS has been updated. The {TrainingProgramDescriptor} is {TrainingProgramName}

The {SubjectsDescriptor} in this {TrainingProgramDescriptor} are:
{Requirements}

The {SubjectsDescriptor} listed above should be completed in:
{TrainingProgramCompletionOrder}

To complete this {TrainingProgramDescriptor}:
{TrainingProgramCompletionRequirement}

To open the LMS, click this link: {LMSUrl}

Thanks from Convergence Training!

Please do not reply to this email.

Uploading Batch Files (Success/Fail)

Purpose: This notification is generated when one LMS Administrator makes a file public and another LMS Administrator from another group copies or downloads the file. It alerts the first LMS Administrator when the file was copied so that if they would like to revert the file back to a private status they can. Refer to the Activities: Public and Private Sharing article for more information on making files public and why you would do that.

Sample Language
Subject: Convergence LMS File Upload Results Summary

Body
Result summary for '{JobName}' job created on {CreationDate} {TimeZone}:

{3}
Thanks from Convergence Training!

Please do not reply to this email.

User Assigned to Class

Purpose: Informs the user that they have been assigned to attend a class.

Sample Language
Subject: Convergence LMS Training Notice

Body
Assignment - This notification is intended for username: {Username}

Hello {NaturalName},

You have been assigned to the following class:
Class Name:     {CalendarActivityName}
{TopicDescription}; {TopicName}
Start: {StartDate} {StartTime}
End: {EndDate} {EndTime}
The session will take place at:
Name: {LocationName}
Description: {LocationDescription}
Address 1:    {LocationAddress1}
Address 2:   {LocationAddress2}
City:     {LocationCity}
State:    {LocationState}
Zip: {LocationZip}
Phone:   {LocationPhone}
Fax:  {LocationFax}
Country: {LocationCountry}

To add this to your Outlook calendar, click here: {CalendarURL}
You may also click the link and save it to your computer. Double click the downloaded file to add to Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

User Enrolled in Class

Purpose: Confirmation that the user self-enrolled in a class.

Sample Language
Subject: Convergence LMS Training Notice

Body
Assignment - This notification is intended for username: {Username}

Hello {NaturalName},

You have been enrolled to the following class:
Class Name:     {CalendarActivityName}
{TopicDescription}; {TopicName}
Start: {StartDate} {StartTime}
End: {EndDate} {EndTime}
The session will take place at:
Name: {LocationName}
Description: {LocationDescription}
Address 1:    {LocationAddress1}
Address 2:   {LocationAddress2}
City:     {LocationCity}
State:    {LocationState}
Zip: {LocationZip}
Phone:   {LocationPhone}
Fax:  {LocationFax}
Country: {LocationCountry}

To add this date to your Outlook calendar, click here: {CalendarURL}
You may also click the link and save it to your computer. Double click the downloaded file to add to Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

User Schedule to Class Update

Purpose: Alerts the user that the class they have enrolled in has been updated.

Sample Language
Subject: Convergence LMS Training Notice

Body
Update - This notification is intended for username: {Username}

Hello {NaturalName},

The following class has been updated:
Class Name:     {CalendarActivityName}
{TopicDescription}; {TopicName}
Start: {StartDate} {StartTime}
End: {EndDate} {EndTime}
The session will take place at:
Name: {LocationName}
Description: {LocationDescription}
Address 1:    {LocationAddress1}
Address 2:   {LocationAddress2}
City:     {LocationCity}
State:    {LocationState}
Zip: {LocationZip}
Phone:   {LocationPhone}
Fax:  {LocationFax}
Country: {LocationCountry}

To add this date to your Outlook calendar, click here: {CalendarURL}
You may also click the link and save it to your computer. Double click the downloaded file to add to Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

User Unassigned from Class

Purpose: Alerts the user that they have been unassigned from a class.

Sample Language
Subject: Convergence LMS Training Notice

Body
Unassignment - This notification is intended for username: {Username}

Hello {NaturalName},

You have been unassigned from the following class:
Class Name:     {CalendarActivityName}
{TopicDescription}; {TopicName}
Start: {StartDate} {StartTime}
End: {EndDate} {EndTime}
The session will take place at:
Name: {LocationName}
Description: {LocationDescription}
Address 1:    {LocationAddress1}
Address 2:   {LocationAddress2}
City:     {LocationCity}
State:    {LocationState}
Zip: {LocationZip}
Phone:   {LocationPhone}
Fax:  {LocationFax}
Country: {LocationCountry}

To remove this date to your Outlook calendar, click here: {CalendarURL}
You may also click the link and save it to your computer. Double click the downloaded file to add to Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

User Withdrawn from Class

Purpose: Confirmation that the user withdrew from a class.

Sample Language
Subject: Convergence LMS Training Notice

Body
Withdraw- This notification is intended for username: {Username}

Hello {NaturalName},

To remove this date to your Outlook calendar, click here: {CalendarURL}
You may also click the link and save it to your computer. Double click the downloaded file to add to Outlook.

To open the LMS, click this link: {LMS link}

Thanks from Convergence Training!

Articles in this section

INTRODUCTION

Express LMS Users

LMS AND IMS DEFAULT NOTIFICATIONS

IMS ONLY DEFAULT NOTIFICATIONS

Class Cancelled

Class Location Changed

Completion Status Changed

Convergence Unique Registration Code Sent

Corrective Action Assigned (IMS ONLY)

Corrective Action Complete (IMS ONLY)

Corrective Action Overdue (IMS ONLY)

Custom On-Demand Notification

Email Report

Enrollment Approval Status

Enrollment Requests Pending Approval

Failed Email Report

Import Users Status

Incident Investigator Assigned (IMS ONLY)

Incident Pending Final Review (IMS ONLY)

New Activity Version

New Assignment

New Assignment Notify Supervisor

New Incident (IMS ONLY)

New User

Open Enrollment

Password Reset

Qualification Modified

Requirement Updated

Subject Updated

Training Complete

Training Due Soon

Training Due Soon

Training Over Due

Training Program Modified

Uploading Batch Files (Success/Fail)

User Assigned to Class

User Enrolled in Class

User Schedule to Class Update

User Unassigned from Class

User Withdrawn from Class

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